There are many forms of industries in the Philippines today that rely in outsourcing their services to other business entities. Popular example is IT services, such as web and software development. According to industry experts, the IT business in the Philippines is set to grow and expand in 10 years, which is why the demand for IT professional are still high in the market.
However, other than IT, there had also been an industry in the Philippines that gained its success in outsourcing. And, like the IT industry, it also gained its downturn when Global Recession had hit the world. This industry is the call center industry of the Philippines.
Sunshine Industry of the Philippines
According to many industry experts, the call center industry was once called by the government as the Sunshine Industry of the Philippines. Part of the reason is because of its massive growth in only less than a decade, a feat in which other industries takes more than a decade to grow.
So what are the reasons why the call center industry of the Philippines had grown so much in the Philippines? According to the same industry experts, the reason why the call center industry have grown so much is because of offshore companies coming to the Philippines who have chosen to outsource their call center services in the Philippines.
Success of Outsourcing Services
The industry first begun as plain providers of email response and managing services to small and medium businesses and companies in the Philippines. Because of this, many businesses in the Philippines have had the chance to expand their services without having to do it on their own business, but rather outsource their services to a third-party company.
Eventually, their services grew to include almost all types of customer relations, ranging from travel services, technical support, education, customer care, financial services, and Order taking services. This expansion led to the increase of demands for call center services in the Philippines, which was also the reason why a number of new call center agencies, such as Magellan Call Center was introduced, providing their own Order taking services to business and companies in the Philippines.
However, their outsourcing services didn't only stop in providing outsourced services to business entities in the Philippines. Many call center companies in the Philippines, such as Magellan Call Center and their Order taking services, have also offered their services to offshore companies. This boosted the industry's success in the market.
Effects of Global Recession
Eventually, the call center industry had reached the height of its success in the market. However, not all was success in the industry. When Global Recession had hit the world, which made significant impact in US' economy, the call center industry of the Philippines have also faced a major downturn. This is because most call center companies in the Philippines relied too much on their offshore clients which affected their business when their clients have pulled out on their deal.
Today, although many call center companies and agencies in the past have closed down due to Global Recession, the number of new call center agencies and companies in the Philippines had continually grown, particularly now that many offshore companies required their services again.For more information visit to our site http://www.magellancallcenter.com/