Call center agents are considered by many industry experts as some of the most in-demand work in the Philippines today. This is because of the success of the call center industry in the Philippines which led to the increase of demand in manpower. So what are the reasons why the call center industry of the Philippines had grown so much in the market?
Rising Industry of the Philippines
The industry of call center in the past werent always as successful as it is today. According to many industry experts, it wasnt even known as the call center industry because it first started as plain providers of email response and managing services.
However, because of the growing demands for customer relation services, many third-party companies and agencies in the Philippines shifted their focus to a more engaging service through calls. This is the industrys first move towards a much larger market in the Philippines.
Eventually, the number of call center agencies in the Philippines have grown which in turn led to the implementation of new call center services ranging from travel services, technical support, education, customer care, financial services, and Order taking services.
Growth towards Success
The growth of the call center industry, according to many industry experts, is because of the demand for these services not only in the Philippines but also to a number of offshore companies coming to the Philippines. And according to many industry experts, these offshore companies were the main reason why the industry had further shown significant growth in the Philippines. So why the Philippines?
Although most call center companies and agencies in the Philippines are local companies which were founded by Filipinos, a number of these were also founded by foreign businessmen. This is because of the continues growth and success of the call center industry as well as the continues demand for call center services such Order taking services.
However, other than just the success of the industry itself, the reason why many offshore companies have chosen the Philippines as their base of outsourced operations, particularly call center services, is because of Filipinos keen understanding and fluency in the English language. In addition to that, the Philippines is also known to offer some of the cheapest workforce in the country.
Many multinational companies have also chosen the Philippines as their base for expansion, such as Sykes, Convergys, eTelecare, Accenture, and many more. Because of this, the Philippines soon became one of the most competitive markets in terms of providing the best call center services in Asia.
Business-to-Business Call Center Services
This also introduced a number of new services in the Philippines which further gave the Philippines competence in terms of providing the best call center service in Asia. Other than common call center services such as Order taking services, many of these companies and other local companies have also introduced a more business-to-business approach in services such as online business to customer support and online business to business support.